Community
Community support is offered through the mailing lists. You can subscribe to them and ask questions related to PacketFence.
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Public announcements (new releases, security warnings, etc.)
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Discussion of PacketFence development
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User and usage discussions
The PacketFence community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message:
- search for existing answers consult the archives for previously answered questions
- do not hijack threads don't generate a post by replying to somebody else's message and changing the subject and text; newsreader software will see your post as a part of the same thread and mix the two subjects, to everyone's confusion
- send plain text message (no HTML or Rich Text) to avoid getting rejected by the spam filters
- avoid replying to a message on top of the quoted text of the previous correspondence
- be nice you are in effect asking a large group of people to give you some of their time and attention; ensure that your message is relevant to as many of the people receiving the message as possible
Internet Relay Chat (IRC)
Join us on IRC! We are in the #packetfence channel on the freenode network.
Please note that while available, IRC is not the preferred option for community support. We recommend using the mailing list.
Consulting Services
Network Access Control (NAC) projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!
If you are looking for a PacketFence expert to help you:
- Install, configure, customize and optimize the solution to meet your needs
- Perform a pre or post-implementation audit to make sure your PacketFence deployment performs optimally
- Correct a specific issue with your installation or with components related to it
- Migrate from a previous solution to PacketFence
- Efficiently integrate PacketFence with in-house systems (Active Directory, RADIUS, etc.)
- Develop specific features or add support to new networking equipment
Contact Us
Support Packages
| Bronze |
Silver |
Gold |
Platinum |
Unlimited |
|
|---|---|---|---|---|---|
| Duration | 1 year | 1 year | 1 year | 1 year | 1 year |
| Support Method | Support Portal | Support Portal / Phone | Support Portal / Phone | Support Portal / Phone | Support Portal / Phone |
| Response Time | 1 business day | 4 business hours | 2 hours | 1 hour | 1 hour |
| Support Hours | From 8:00am to 5:00pm EST/EDT - Monday to Friday |
From 8:00am to 5:00pm EST/EDT - Monday to Friday |
24 / 7 | 24 / 7 | 24 / 7 |
| Multi-Server | No | No | Yes | Yes | Yes |
| Notifications | None | Security | Security / Bug Fixes | Security / Bug Fixes | Security / Bug Fixes |
| Bug Fixes | No | No | No | Yes | Yes |
| Included Incidents | 5 | 10 | 30 | 75 | Unlimited |
| Included Consulting Hours | - | - | 2 | 4 | Unlimited |
| Cost | $750 USD | $1,500 USD | $5,000 USD | $10,000 USD | Contact Us |
| Order | Order | Order | Order |
Supported operating systems are:
- Red Hat Enterprise Linux (RHEL) 8
- Debian 11
The support packages do not include:
- components installation
- custom development
- preventive system monitoring
- training and documentation
The included consulting hours can be consumed for:
- architecture design and review
- migration from another system
- performance tuning
- best practices
Documentation
| Installation Guide | Download PDF Read Online |
| Upgrade Guide | Download PDF Read Online |
| Network Devices Configuration Guide | Download PDF Read Online |
| Clustering Quick Installation Guide | Download PDF Read Online |
| Developer's Guide | Download PDF Read Online |
| REST API v1 (Stable) | Read Online |
| REST API v1 (Development) | Read Online |
FAQ
PacketFence and remote syslog
This is a quick how-to in order to add a remote syslog to handle the PacketFence logs.
First, modify the log.conf with a SYSLOG appender. The file should look like this:
log4perl.rootLogger=DEBUG, LOGFILE, SYSLOG
log4perl.category.pf.SNMP = INFO
log4perl.appender.LOGFILE=Log::Log4perl::Appender::File
log4perl.appender.LOGFILE.filename=/usr/local/pf/logs/packetfence.log
log4perl.appender.LOGFILE.mode=append
log4perl.appender.LOGFILE.layout=PatternLayout
log4perl.appender.LOGFILE.layout.ConversionPattern=%d{MMM dd HH:mm:ss} %X{proc}(%X{tid}) %p: %m (%M)%n
log4perl.appender.SYSLOG = Log::Dispatch::Syslog
log4perl.appender.SYSLOG.ident = packetfence
log4perl.appender.SYSLOG.facility = local5
log4perl.appender.SYSLOG.layout = Log::Log4perl::Layout::SimpleLayout
Finally, make sure you include your entry in /etc/rsyslog.conf (RHEL)
local5.* @your_syslog
Restart syslog afterward, and you are done!
Bugs
If you encounter a possible bug with PacketFence, you can access our github page.
Please make sure to respect the following guidelines when reporting a bug:
- verify that the bug you found is not already known or even fixed in the trunk version
- make the actual facts very clear; be precise, we need to be able to reproduce the problem
- explain your speculations, if any
- add a screenshot to the ticket if appropriate
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