Community support is offered through the mailing lists. You can subscribe to them and ask questions related to PacketFence.

The PacketFence community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message:

  • search for existing answers consult the archives for previously answered questions
  • do not hijack threads don't generate a post by replying to somebody else's message and changing the subject and text; newsreader software will see your post as a part of the same thread and mix the two subjects, to everyone's confusion
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by the spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence
  • be nice you are in effect asking a large group of people to give you some of their time and attention; ensure that your message is relevant to as many of the people receiving the message as possible

Internet Relay Chat (IRC)

Join us on IRC! We are in the #packetfence channel on the freenode network.

Please note that while available, IRC is not the preferred option for community support. We recommend using the mailing list.

Consulting Services

Network Access Control (NAC) projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a PacketFence expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your PacketFence deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate from a previous solution to PacketFence
  • Efficiently integrate PacketFence with in-house systems (Active Directory, RADIUS, etc.)
  • Develop specific features or add support to new networking equipment

Contact Us

Available Support Package

Duration 1 year
Support Method Support Portal / Phone
Response Time 1 hour
Support Hours 24 / 7
Multi-Server No
Notifications Security / Bug Fixes
Bug Fixes Yes
Included Incidents Unlimited
Included Consulting Hours None - can be purchased separately
Cost $5,000 USD per PacketFence server

Supported operating systems are:

  • Red Hat Enterprise Linux (RHEL) 8
  • Debian 11

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

Consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices


Installation Guide Download PDF Read Online
Upgrade Guide Download PDF Read Online
Network Devices Configuration Guide Download PDF Read Online
Clustering Quick Installation Guide Download PDF Read Online
Developer's Guide Download PDF Read Online
OpenApi Specification - REST API (Stable) Read Online
OpenApi Specification - REST API (Development) Read Online
OpenApi Specification - REST API (Per Release) v13.0


802.1X and network interface teaming

When doing 802.1X and network interface teaming on the same switch or stack, you might consider using the mac-move feature of the Cisco switches. When you authenticate the primary link of the team, the virtual MAC address will be published and authorized on the switchport. When something breaks on that link (ie. cable disconnected), the teaming driver will publish the MAC address on the secondary link, and the switch will try to authorize it. However, since the switch already has the MAC address in a session on another switchport, the switch will put the secondary link into err-disabled mode.

To prevent this behavior, you need to tell the switch to allow MAC address movements between ports. The global command is the following:

authentication mac-move permit
February 13, 2012


If you encounter a possible bug with PacketFence, you can access our github page.

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate