Consulting Services

If you are looking for a PacketFence expert to help you :

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your PacketFence deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate from a previous solution to PacketFence
  • Efficiently integrate PacketFence with in-house systems (Active Directory, RADIUS, etc.)
  • Develop specific features or add support to new networking equipment

... then please please fill out the form below or send an email toinfo(at)inverse.caand a representative from Inverse [External]will contact you :









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Commercial Support

Turnkey support packages are available for PacketFence. Multiple options are offered to best suit your needs.


Bronze

Silver

Gold

Platinum

Duration

1 year

1 year

1 year

1 year

Support Method

Support Portal

Support Portal / Phone

Support Portal / Phone

Support Portal / Phone

Response Time

1 business day

4 business hours

2 hours

1 hour

Support Hours

From 8:00am
to 5:00pm EST/EDT - Monday to Friday

From 8:00am
to 5:00pm EST/EDT - Monday to Friday

24 / 7 (*)

24 / 7 (*)

Multi-Server

No

No

Yes

Yes

Notifications

None

Security

Security / Bug Fixes

Security / Bug Fixes

Bug Fixes

No

No

No

Yes

Included Incidents

5

10

30

75

Included Consulting Hours

-

-

2

4

Cost

$750 USD /
550

$1,500 USD /
1,100

$5,000 USD /
3,750

$10,000 USD /
7,500

 

Order

Order

Order

Order

(*) More incident credits are consumed when support is offered outside 8:00am to 5:00pm EST/EDT - Monday to Friday. Contact us for details.

Supported operating systems are:

  • Community ENTerprise Operating System (CentOS) 5+
  • Debian 4+ and Ubuntu 8+
  • openSUSE 10.3+
  • Red Hat Enterprise Linux 5+

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices